What does a IT Support Technician actually do?

The short version

IT support technicians keep an organisation's technology alive — tickets, laptops, accounts, printers, and the humans attached to them. It's customer service with a toolkit.

The pitch: the most reliable no-degree entry point into tech — a Level 3 apprenticeship or a couple of certifications gets you hired, and ~135,000 people do the job in the UK. The catch: the work is repetitive at the bottom, the pay ceiling on the desk is real, and AI self-service is shrinking pure first-line seats — treat it as a springboard, not a destination.

Entry routes that actually work

• Level 3 ICT apprenticeship — ~18 months, paid, converts to a permanent role.
• CompTIA / Microsoft certs — enough for many first-line service desk jobs.
• Direct service desk hire — customer service experience plus demonstrable fixing skills.